English

Are you in an emergency situation, do you need immediate help? Is life, environment or property in danger?

112

Call 112 if you need immediate help Call 112 if you or somebody in your vicinity collapses or has a serious accident. Call 112 if there is a fire or any other situation requiring ambulance, fire or police services.

112 is the emergency number that you can call from a landline or mobile phone anywhere in Sweden.

Your call will be answered by an operator at one of the SOS Alarm Centres who will ask you the following questions:

  • What has happened?
  • Where did it happen?
  • What phone number are you calling from?

Try to stay as calm as possible while describing events and answer all the questions, such as: Who needs help and why? Is somebody being subjected to violence or other danger? Is anybody injured? How many are injured and what type of injuries do they have?

The SOS operator needs to ask in order to decide the type of assistance needed. They may also need more information while help is on its way, so please stay on the phone and remain where you are for the time being.

At SOS Alarm Centres, both women and men operators answer emergency calls from people needing assistance. All SOS operators speak Swedish and English so try to describe events yourself in these languages or get help from somebody else if possible. The SOS Alarm operator will then be able to dispatch the correct emergency service as quickly as possible. SOS Alarm will use an interpreter if required, but there is not usually enough time for this.

112 is the public emergency phone number in Sweden. One call will put you in touch with all the emergency services, but you should only call 112 if you are in an emergency situation and need immediate help. Your call may otherwise delay vital help to people in emergency situations elsewhere.

If your call is not urgent you can call the service numbers which you will find inside the cover page of your local telephone directory.

SOS operators respond to 112 calls 24 hours a day, 7 days a week. 112 calls are free of charge. 112 is the emergency number throughout Europe.

Print this information and put it up in your home, workplace or school.

116 000 Hotline for Missing Children

As a Member State, Sweden is required to maintain an EU-wide hotline to handle reports of missing children. 116 000 Hotline is to be accessible 24 hours a day from any EU country, regardless of where the caller is when the child goes missing.

How 116 000 Hotline works:

Dial 116 000 Hotline any time of day or night to: 

  • report that your child is missing
  • report that you have found a child who has been reported as missing
  • report that you have found a child who is lost or who has strayed from her/his family
  • obtain information about a child of yours who has been reported as missing

Remember that dialling 112 (SOS Alarm) works just as well for reports of children who are missing or who have been found. A child is anyone who has not yet turned 18.

Dial 116 000 directly without an area code. The call will not appear on your phone bill.

The operators will treat it like a 112 SOS Alarm call but will ask you questions based on a special interview form. They forward all missing child matters to the police. They will ask you only a few questions before transferring you to the police, who will interview you in greater detail.

You may speak with the operators in either Swedish or English. If you want to speak another language, interpreters are available 24 hours a day. It may take several minutes to find an interpreter who is able to handle the particular language you prefer.


Background

Sweden introduced the 116 000 Hotline service on 16 December 2013. The Ministry of Health and Social Affairs has engaged SOS Alarm to provide the service pursuant to an agreement with the Ministry of Justice.

- We are collaborating with a number of public and volunteer organisations for children to make the service even more effective. We must pool our collective knowledge and ensure that the service contributes to greater safety and security for our children at each step along the way, says Gunnar Bergström at SOS Alarm.

As of June 2015, all EU Member States with the exception of Finland had introduced 116000 Hotline: Austria, Belgium, Bulgaria, Croatia, Cyprus, the Czech Republic, Denmark, Estonia, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, The Netherlands, and the UK.

Facts about 116000 Hotline in the EU

The EU Universal Services Directive demands that Member States:

  • Promote the use of special 116 numbers
  • Ensure that end-users with disabilities can use 116 numbers
  • See to it that citizens, particularly those who travel within the EU, receive complete information about the availability and use of 116 numbers
  • Make sure that citizens have access to 116000 Hotline for Missing Children