112 – in case of urgent emergencies

When you should call 112

112 is Sweden's and the EU's national emergency number. You should call 112 when you or someone else needs urgent help. When you call us, we quickly find out your situation and determine what kind of help you need. This can involve, for example, an ambulance, fire service, police, or mountain and sea rescue.

You should only call 112 when you are in an emergency situation that requires immediate help. Your call could otherwise delay necessary assistance to others who are in urgent need of it. If your call is not urgent, you should instead call the police at 114 14, the medical advisory service at 1177, or the information number for major accidents or crises at 113 13.

Are you in an emergency situation?

• Call 112

Not as urgent?

• For medical advice: call 1177.
• For non-emergency police matters: call 114 14.
• For information about major accidents and crises: call 113 13.

Help resources via 112

SOS Alarm is the hub for the Sweden's help resources, such as police, fire service, ambulance, and mountain and sea rescue. Through coordinated help efforts, the effectiveness and safety significantly increase during major events. For example, during industrial fires or large traffic accidents when many help resources need to be alerted simultaneously.

What occurs when I phone 112?

Your call is answered by an SOS operator who asks questions in order to provide the correct emergency response. The SOS operator speaks Swedish and English and can take help from an external interpreter if needed.

Examples of questions that the SOS operator asks:

• What has happened?  
• Where did it happen?  
• What number are you calling from?  

Emergency resources through 112

SOS Alarm is the hub for society’s emergency resources such as the police, rescue services, paramedics and, mountain and sea rescue services.

Through coordinated emergency operations, efficiency and security are highly enhanced in the event of major incidents, such as industrial fires or major road accidents when several emergency resources need to be called out at once.

With a call to 112 you will reach the following emergency resources

• Paramedics  
• Rescue services  
• Police  
• Mountain rescue services 
• Air rescue services  
• Acute poisonings information  
• On-call priest
• Environmental rescue service at sea  
• Sea rescue services
• Emergency social services
• Swedish Customs – provide information about smuggling  

The 112 App – For your safety

With the 112 app, you receive direct information about 112 incidents in your area. This allows you to feel secure knowing that help is on the way, and you can also avoid danger. Download the 112 app today.

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