Processing of personal data

What constitutes as personal data?

Personal data includes your name, personal identity number and your address. It also includes data such as your IP address and information about your dietary preferences or if you belong to a trade union. As evident, the definition is broad and applies to any data that, alone or collectively, can identify you as an individual.

What is processing of personal data?

The processing of personal data is, for example, storing, copying, deleting and secondary usage. This definition is also very broad.

Who is responsible for processing?

In most cases, SOS Alarm holds responsibility and is responsible for processing your personal data. For example, when you call the emergency number 112, SOS Alarm is responsible for processing personal data until any handover to another party, such as the rescue services. In these instances, the region in question that takes over the call holds responsibility for processing of personal data.

How we process data is outlined in this description. We must adhere to data protection regulations, such as the General Data Protection Regulation and the Data Protection Act when we process your personal data. You can read more about the data protection on imy.se/en    

How do we collect personal data?

On behalf of the Government, SOS Alarm operates Sweden’s emergency number 112. This operation is in the public interest and SOS Alarm processes personal data in this operation, whereby the public interest constitutes the legal basis. We collect the personal data that is provided to us. For example, when you call the emergency number 112, when you sign a contract with us, when you leave information on a contact form, when you apply for a job with us, when you report on our website or when you use our digital channels. Our digital channels are our website, My pages, our apps, our social media and our career pages.

Personal data categories that we process

We process several categories of personal data:

• When you as a private individual contact the emergency number 112 we, for example, process the categories name, personal identification number, medical condition, postal address, phone number, email and geographical location.
• When you as a private individual surf our website, download one of our apps, apply for a job at SOS Alarm or sign up for a newsletter, we process, for example, the categories name, company name, phone number, email, geographical location, areas of interest and possibly submitted enquiries.
• When you represent one of our business customers, we process the categories name, user ID, contact details, areas of interest and company name. To read more precisely which categories that are processed in respective contractual relationship, we refer to the customer agreement between you and your assignor.

Legal basis

We process your personal data that you have provided in order to:

• Deliver our services to you as contractually agreed
• Fulfil a legal obligation, for example if we need to activate personal data in accordance with legal requirements
• Following a balancing of interests, whereby our interest of processing your personal data is weighed against your interest in privacy, which is often employed in marketing
• You have consented to the processing, for example, when you as company representative have signed up for one of our customer events.

How we use your information

How personal data is used, varies depending on if you are a private individual or a business representative. 

The personal data of private individuals

When you as a private individual call the emergency number 112, we will use your personal data to assist you in the situation you are in. We also need to record the conversation when you call the emergency number 112 in order to evaluate our response. When we process your geographical location, it is to ensure that you can access relevant information based on where you are located.

When you use our apps or services, geolocation is only retrieved if you are logged into an app or accessible in a service and that your position is activated. This information is not shared further and handled specifically to supply relevant information to you as user in the respective service.

Personal data of business representatives

When you as business representative provide us with personal data we process these in order to deliver services and fulfil contacts and our assignments as well as to develop and improve services and products. Your personal data may be used in direct marketing and we analyse your interaction with our communications channels (website/email) to enable us to customise our offers and address information that we believe may be relevant precisely for you. You have the right to unsubscribe from further communications at any time.

We process your personal data by making a selection and conducting customer surveys in order to develop and improve our operations, our services and products that we can offer as well as our processes and methods. We process your customer details and assignment details such as by managing your assignment history in order to deliver customer service, to deliver our self-service facility and to continuously train our staff as well as improve our work in order to always offer you the best possible service. When you contact us, the communication may be analysed.

Protecting your personal data and ensuring that our information and our operations are secure

We process your personal data in order to safeguard the security of all our services, products and electronic communications network, to detect or prevent unauthorised use of the service or product and/or to detect and prevent fraud, virus attacks etc. We also need to process personal data in order to protect SOS Alarm’s rights, property and the safety of visitors and patients.

We process your personal data in order to fulfil our obligations under law of other statutes, government agency provisions, decisions, requests or guidelines in accordance with the Accounting Act and the Electronic Communications Act,

Legal obligation

We process your personal data in order to fulfil our obligations under law or other statute, government regulation, decision, request or guidelines. For example, we save documentation in accordance with the Accounting Act and the Electronic Communications Act.

Who can view your information?

Suppliers

We engage suppliers (and in certain cases companies within our group) to deliver our services and carry out our assignments. They therefore also need certain information about you as a private individual or business representative. However, these parties may not use your personal data for any other purpose than to provide the service or product on the terms that we specify. Your personal data may also need to be processed when you ask these suppliers to carry out a service. One such example is when you provide personal information to our supplier of payment services in order to effectuate a payment.

Other recipients

We also provide information about you to other recipients when we by law or official decision are obligated to give information, for example to the police, social services or the Swedish Accident Investigation Authority.

Your rights concerning your information

You have the right to request information from us about the personal data that we process. Your request should be writing and can be sent by email or letter.

If any information about you is incorrect or incomplete, you can request a correction, amendment or deletion. You may at any time revoke your consent.

SOS Alarm has a Data Protection Officer,  whom you may contact by sending an email to dataskyddsombud@sosalarm.se. The Data Protection Officer can assist you in understanding your rights and answer any questions.

If you no longer wish us to use your data to contact you, send current information or respond to your possible questions, you are welcome to send an email to dataskyddsombud@sosalarm.se If you are unsatisfied  with the processing of your personal data, you can file a complaint with the Swedish Authority for Privacy Protection at imy.se/en. Please see https://www.imy.se/en/individuals/forms-and-e-services/file-a-gdpr-complaint.

On the Authority’s website employees at SOS Alarm can lodge a whistleblowing complaint if you feel that we do not comply with the data protection regulation. The address is imy.se.

How long do we process your data and where are they processed?

We process your personal data only as long as needed. The duration depends on for which purpose your personal data is processed.

For marketing purposes, we process your data until such time that you choose to revoke your consent or two years after we have concluded the customer relation with your employer.

You will receive our newsletter until you unsubscribe using the link at the bottom of the email.

Cookies

Cookies are a form of code that our website stores on your computer or mobile phone.

Read more about how we use cookies here.

Camera surveillance in SOS Alarms premises

Legal basis and purpose

For proactive and investigative purposes, businesses may process your personal data through camera surveillance in order to prevent crime (deterrence), alternatively facilitate investigations when an offence has been committed.

The purpose of processing through camera surveillance is primarily to deter people from committing offences against SOS Alarm and, secondly, to facilitate investigations in the event that an offence has been committed.

We do not conduct camera surveillance in places accessible to the public and therefore conclude that we do not require any authorisation under the Camera Surveillance Act.

Processing/storage

The basic rule is that footage is saved for two months, whereupon it is automatically overwritten. In case we need to process your personal data by storing the footage, for example if an offence has been committed against us towards someone else in our premises, the footage containing personal data should, if possible, be detached.

Footage may never be processed longer than there is a specific need for. When we formally have turned over recorded footage to the Swedish Police Authority it is overwritten. In certain cases, the footage forms part of an internal investigation and is these cases the footage is processed until the internal investigation is discarded.

Questions about audio recordings

Audio recordings other that calls to 112 are not made.

Contact details

Our contact details are SOS Alarm Sverige AB, legal registration number 556159-5819, address Sveavägen 145, 113 46 Stockholm.

If you have comments or questions about how we process your personal data, you are welcome to contact our Data Protection Officer by email at dataskyddsombud@sosalarm.se.

You can also contact the Swedish Authority for Privacy Protection if you have questions or wish to make a complaint.