112 for speech and hearing-impaired

If you are deaf or have a speech or hearing impairment, you can contact 112 via the SMS112 service. The SMS112 service is only open to those who are deaf or have a speech or hearing impairment, and you then need to be registered via SOS Alarm’s website. Those who are temporarily speech-impaired, for example following an operation, can also temporarily use the SMS112 service.

SMS112

To use the SMS112 service you must pre-register your mobile phone and have a Swedish subscription, i.e. a Swedish simcard. Otherwise the sms will be routed to your home country.

In the event of an emergency, persons who have pre-registered their mobile phone for the SMS112 service can communicate directly with the emergency number 112 via SMS. 

When you do so, you describe the event and provide any information that is important in order for you to receive the right help. In the first message, you briefly tell us what has happened and where the incident has occurred (municipality and address). The SOS operator will then ask additional questions via SMS in order to get enough information to send the right help to the right place.

The SMS112 service is only open to people who are deaf or speech or hearing impaired, and you need to sign up in advance via the SOS Alarm website. Institutions such as dormitories, kindergartens, day nurseries and the like that have pupils and/or staff who are deaf can also make use of the service.

Sign up for the SMS112 service here

On the following pages you can sign up, change your information or cancel the service via the links below: 

Within a few days (normally 1-3 business days) after you have signed up, a text message will be sent to the phone number you registered with a message informing you that the service is ready to use.     

Text relay services 

You can access the emergency number 112 via the Swedish Post and Telecom Authority (PTS) service texttelefoni.se. They communicate between you and an SOS operator at 112.

You can also use PTS service to reach the numbers that you can call in non-emergency situations:

- 1177 for medical advice from registered nurses

- 113 13 to provide or obtain information in the event of accidents and crises

- 114 14 for police matters that are not urgent, such as a police report

Questions

Questions about registration should be sent to SOS Alarm's customer support centre via e-mail: kundcenter@sosalarm.se

Real-time text (RTT) to the emergency number 112

SOS Alarm is working to ensure that everyone can reach the emergency number 112 on equal terms. We have therefore introduced real-time text (RTT), a way to both call and write with a SOS operator directly during the call.

What is real-time text?

Real-time text means that you can call the emergency number 112 like a regular phone call from your mobile and at the same time write with a SOS operator, character by character, directly during the call. SOS Alarm introduced real-time text (RTT) on 3 March 2026.

Who can use real-time text?

Under EU legislation, people with disabilities must be able to contact the emergency number 112 on equal terms with others. RTT is primarily intended for deaf, hard of hearing and speech-impaired people, but anyone calling 112 can use the feature. 

Audio must be on

When you call 112, audio will always be active, even if you are using RTT. For the SOS operator, ambient sounds or how you sound can be important information, for example if you are having difficulty breathing. Therefore, leave the audio on.

How to enable RTT

You need to turn on RTT in the settings on your mobile phone. How you do this depends on your model and manufacturer.

Find support here:

Why is real-time text being introduced?

Real-time text will eventually replace the current SMS service to 112. Today, deaf, hard of hearing and speech-impaired people can send SMS to 112, but it often takes a long time. With RTT, communication is much faster, meaning help can arrive sooner.

Will video calls become possible?

It was planned to introduce video calls with sign language interpreters to 112 in 2027, but since mobile operators do not support video in their networks, this will not be possible. You can still contact 112 via Bildtelefoni.net for sign language interpretation.

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