When you call 112, it is often a crisis situation, and you may be stressed, in shock, or have medical conditions that make communication difficult. The SOS operator may therefore need to ask the same question several times to ensure that they have understood the situation correctly. This can be frustrating for you, but it is important to obtain the necessary information.
The SOS operator asks you questions to ensure that you receive the right assistance at the right place as quickly as possible. During the call, necessary emergency measures are organized in parallel. Therefore, our questions do not delay the help.
We ask for phone numbers to be able to call back if the call is disrupted.
Some phone numbers are routed through company switchboards which means only a switchboard number is displayed.
If you are seeking help and are located at your registered address, we can use your personal identity number to ensure that the address is correct if we have difficulties positioning your call.
Asking for the personal identity number is also a good way to check the consciousness of the person seeking help.
No. Due to privacy reasons, we do not disclose information to individuals regarding who called 112.
About receiving help or not receiving help
An ambulance is dispatched once the operator has determined the type of assistance the situation requires.
While the SOS operator asks questions to the caller, other colleagues can listen in on the call (so-called monitoring) and dispatch the necessary help. This means that even if the SOS operator continues to ask questions, help is often already on its way in urgent cases.
Accessing your 112 call
No, due to privacy reasons, you generally do not have the opportunity to listen to your 112 call. In some cases, exceptions can be made, and a special assessment is then carried out.
SOS Alarm is an individual healthcare provider and is not covered by the Public Access to Information and Secrecy Act (OSL) and in principle you always have the right to access your own medical record. When someone requests a copy of a medical record we always carry out a so-called harm assessment of the requested record, even if it is your own record you are ordering. A harm assessment means that SOS Alarm makes an assessment of the information, so that what is written cannot be perceived as harmful or cause suffering for the patient or relatives of the patient.
Requesting medical records and related documents
You do this by filling in the form on this page.
When requesting medical record copies, a harm assessment is always carried out on the requested medical record information. A harm assessment means that an assessment is made of the information, so that what is written cannot be perceived as harmful or cause suffering for the patient or relatives of the patient.
Due to patient confidentiality we cannot handle medical record requests via email. Fill in the form with your name, email and phone number and we will call you.
Medical record copies are classified information. This means that when you order a medical record copy for another person, you must submit a power of attorney from the person you are ordering on behalf of, which gives consent between the patient and the person requesting the information. The consent means that the patient approves that the information may be ordered and potentially disclosed to another person.
When requesting medical record copies, a harm assessment is always carried out on the requested medical record information. A harm assessment means that an assessment is made of the information, so that what is written cannot be perceived as harmful or cause suffering for the patient or relatives of the patient.
Due to patient confidentiality we cannot handle medical record requests via email. Fill in the form with your name, email and phone number and we will call you.
When requesting medical record copies, a harm assessment is always carried out on the requested medical record information. A harm assessment means that an assessment is made of the information, so that what is written cannot be perceived as harmful or cause suffering for the patient or relatives of the patient.
Due to patient confidentiality we cannot handle medical record requests via email. Fill in the form with your name, email and phone number and we will call you.
If an external party, for example a legal representative or insurance company, needs to order a medical record request, you do this by filling in the form on this page.
Medical record copies are classified information. This means that when you order a medical record copy for another person, you must submit a power of attorney from the person you are ordering on behalf of, which gives consent between the patient and the person requesting the information. The consent means that the patient approves that the information may be ordered and potentially disclosed to another person.
When requesting medical record copies, a harm assessment is always carried out on the requested medical record information. A harm assessment means that an assessment is made of the information, so that what is written cannot be perceived as harmful or cause suffering for the patient or relatives of the patient.
Due to patient confidentiality we cannot handle medical record requests via email. Fill in the form with your name, email and phone number and we will call you.
After contact with ambulance or emergency services
Lost property in ambulances is handled by the region. If you have lost something while travelling in an ambulance, contact them directly.
How to submit feedback or complaints
We want to hear that. Fill in the form and we will call you as soon as possible. Due to patient confidentiality we cannot handle these matters via email but you will get to describe your matter when you speak with us by phone.
