For you who are speech or hearing impaired

112 for those who are speech or hearing impaired

• How can speech and hearing impaired people contact 112?

  You can contact the emergency number 112 via the SMS112 service or the Swedish Post and Telecom Authority's relay services. Even if you are temporarily speech or hearing impaired, for example after an operation, you can use the SMS112 service. If you need support during the call you can call 112 via the relay service Teletal.

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• What is SMS112?

  The SMS112 service is only open to those who are deaf, speech or hearing impaired and you need to register in advance via SOS Alarm's website. Institutions such as boarding schools, preschools, day care centres and similar that have students or staff who are deaf can also use the service.

  In an emergency, those who have registered their mobile phone for the SMS112 service can communicate directly to the emergency number 112 via text message. In the first message you briefly describe what has happened and where it has happened (municipality and address). The SOS operator will then ask follow-up questions via text message to obtain sufficient information to be able to send the right help to the right place.

  You register by filling in one of the following documents: 

  • Registration private individual SMS112 
  • Registration organisation SMS112 

  Within a few days, normally 1-3 working days, after you have registered, a text message will be sent to the phone number you registered with a message that the service is ready to use.

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• How do I register for SMS112?

  The service is only available to those who are deaf, speech or hearing impaired. You register by filling in one of the following documents: 

  • Registration private individual SMS112 
  • Registration organisation SMS112 

  Within a few days, normally 1-3 working days, after you have registered, a text message will be sent to the phone number you registered with a message that the service is ready to use.

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• How do I register a change of details for SMS112?

  You register your change by using one of the following forms:

  • Cancellation of SMS112 for individuals
  • Cancellation of SMS112 for organisations

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• How do I cancel SMS112?

  You register your cancellation by using one of the following forms:

  • Cancellation of SMS112 for individuals
  • Cancellation of SMS112 for organisations

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• What is real-time text (RTT)?

  In 2027 a new EU directive will come into force aimed at improving accessibility for people with disabilities. The directive places requirements on products and services to be more inclusive, meaning that companies and organisations must adapt their solutions to meet these requirements.

  Real-time text (RTT) is part of the EU directive that aims to increase accessibility to the national emergency service at SOS Alarm.

  This means that from a smartphone you should be able to call 112 like a regular call, but where you activate text in real time to be able to chat with a 112 operator at SOS Alarm. This is done in real time, character by character.

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• Where do I report an accessibility issue on your website?

  We want our website to be accessible to everyone. On this page there is a form where you can report deficiencies in our digital accessibility in accordance with the law on accessibility to digital public services.

  You can for example describe that:

  • a service does not work together with an assistive tool (for example a screen reader)
  • our information is difficult to understand.

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