For you who have been in contact with 112

For you who has been in contact wit 112

• Why did the SOS operator ask me to leave my phone number?

  We ask for phone numbers to be able to call back if the call is disrupted.

  Some phone numbers are routed through company switchboards which means only a switchboard number is displayed.

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• How do I get back something I lost in the ambulance?

  Lost property in ambulances is handled by the region. If you have lost something while travelling in an ambulance, contact them directly.

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• Why did the SOS operator ask so many questions? Won’t that delay assistance?

  The SOS operator asks you questions to ensure that you receive the right assistance at the right place as quickly as possible. During the call, necessary emergency measures are organized in parallel. Therefore, our questions do not delay the help.

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• Can I listen to my own 112 call?

  No, due to privacy reasons, you generally do not have the opportunity to listen to your 112 call. In some cases, exceptions can be made, and a special assessment is then carried out.

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• Can I contact the person who called 112?

  No. Due to privacy reasons, we do not disclose information to individuals regarding who called 112.

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• I have a comment or complaint about my contact with 112. Where should I turn?

  We want to hear that.
  Fill in the form and we will call you as soon as possible. Due to patient confidentiality we cannot handle these matters via email but you will get to describe your matter when you speak with us by phone.

  To the form

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• Is SOS Alarm covered by the Public Access to Information and Secrecy Act?

  SOS Alarm is an individual healthcare provider and is not covered by the Public Access to Information and Secrecy Act (OSL) and in principle you always have the right to access your own medical record.
  When someone requests a copy of a medical record we always carry out a so-called harm assessment of the requested record, even if it is your own record you are ordering. A harm assessment means that SOS Alarm makes an assessment of the information, so that what is written cannot be perceived as harmful or cause suffering for the patient or relatives of the patient.

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• How do I request a medical record for a deceased relative or next of kin?

  You do this by filling in the form on this page.

  You will also need to submit a death certificate. You order this from the Swedish Tax Agency.

  When requesting medical record copies, a harm assessment is always carried out on the requested medical record information. A harm assessment means that an assessment is made of the information, so that what is written cannot be perceived as harmful or cause suffering for the patient or relatives of the patient.

  Due to patient confidentiality we cannot handle medical record requests via email. Fill in the form with your name, email and phone number and we will call you.

  To the form

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• How do I request a medical record for a relative or next of kin?

  You do this by filling in the form on this page.

  Medical record copies are classified information. This means that when you order a medical record copy for another person, you must submit a power of attorney from the person you are ordering on behalf of, which gives consent between the patient and the person requesting the information. The consent means that the patient approves that the information may be ordered and potentially disclosed to another person.

  When requesting medical record copies, a harm assessment is always carried out on the requested medical record information. A harm assessment means that an assessment is made of the information, so that what is written cannot be perceived as harmful or cause suffering for the patient or relatives of the patient.

  Due to patient confidentiality we cannot handle medical record requests via email. Fill in the form with your name, email and phone number and we will call you.

  To the form

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  We welcome your feedback on the information provided and what you were looking for.

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  Note: Please do not include your name, email address, phone number, or any other personal information.

• How do I request my own medical record?

  You do this by filling in the form on this page.

  When requesting medical record copies, a harm assessment is always carried out on the requested medical record information. A harm assessment means that an assessment is made of the information, so that what is written cannot be perceived as harmful or cause suffering for the patient or relatives of the patient.

  Due to patient confidentiality we cannot handle medical record requests via email. Fill in the form with your name, email and phone number and we will call you.

  To the form

  Was the information helpful?

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  We welcome your feedback on the information provided and what you were looking for.

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  Note: Please do not include your name, email address, phone number, or any other personal information.

• How does an external party request a medical record?

  If an external party, for example a legal representative or insurance company, needs to order a medical record request, you do this by filling in the form on this page.

  Medical record copies are classified information. This means that when you order a medical record copy for another person, you must submit a power of attorney from the person you are ordering on behalf of, which gives consent between the patient and the person requesting the information. The consent means that the patient approves that the information may be ordered and potentially disclosed to another person.

  When requesting medical record copies, a harm assessment is always carried out on the requested medical record information. A harm assessment means that an assessment is made of the information, so that what is written cannot be perceived as harmful or cause suffering for the patient or relatives of the patient.

  Due to patient confidentiality we cannot handle medical record requests via email. Fill in the form with your name, email and phone number and we will call you.

  To the form

  Was the information helpful?

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  We welcome your feedback on the information provided and what you were looking for.

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  Note: Please do not include your name, email address, phone number, or any other personal information.