For you who have questions about the numbers 112 and 113 13

The SOS operator asks you questions to ensure that you receive the right help at the right place as quickly as possible. During the call, necessary assistance is organized at the same time. Our questions do not delay the help.

Yes, you should be able to reach 112 even if you do not have coverage from your mobile operator.

Normally, your call will take place via emergency roaming, which means that the phone calls through another operator. If emergency roaming does not work, try removing the SIM card and calling 112 again.

However, if no mobile operator has coverage, you cannot call 112.

SOS Alarm has access to interpreters in approximately 200 languages. The number of interpreters available for each language varies depending on the time of day you call.

On weekdays from 08:00 to 17:00, SOS Alarm has access to interpreters in the following languages:

• Arabic (08:00–22:00).
• Somali.
• Russian.
• Bosnian.
• Croatian.
• Serbian.

At other times and on weekends, it may take longer to get hold of an interpreter.

Yes, you can call 112 without a SIM-card. 

When you call 112, it is often a crisis situation, and you may be stressed, in shock, or have medical conditions that make communication difficult. The SOS operator may therefore need to ask the same question several times to ensure that they have understood the situation correctly. This can be frustrating for you, but it is important to obtain the necessary information.

In an SOS centre, 112 operators, nurses, ambulance dispatchers and emergency services operators work together to deal with the aspects of a case that fall within their area of responsibility.

While an SOS operator is interviewing the person seeking help, other SOS operators or emergency services may be listening in on the conversation and alerting the necessary help. This means that even if the 112 operator continues to ask questions, in urgent cases the help is often already alerted even if it is not clear to the person calling.

The police and some regions have their own command centres to which the 112 operator connects calls.

We ask for phone numbers to be able to call back if the call is disrupted.

Some phone numbers are routed through company switchboards which means only a switchboard number is displayed.

113 13 is Sweden's national information number for serious accidents and crises.

You call this number to get information when a major event has occurred, and you can also call in tips.

You will reach Sweden's national information number for serious accidents and crises. Here, you can get information from experienced operators, but also provide tips.

Yes. The number is open 24/7, all year round.

Yes, from abroad you call +46 77 33 113 13. The number also applies if you are calling from a foreign mobile phone in Sweden.

Calls to 113 13 do not cost anything extra beyond the usual charge that your telecom operator bills.

113 13 can only be reached by phone. You can also often find information on a municipality’s website.

No. But it is possible to use relay services to contact 113 13. (The information is in Swedish).